National Live Casino Review - FAQ

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National
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FAQ

Read about the list of frequently asked questions for the live casino in National casino.

How to activate a bonus?

Each bonus at National Casino comes with its own specific requirements. The best thing players can do is to visit the Promotions section on the website and they will find all the necessary information there. Players who have troubles activating a bonus should contact Customer Support and they will help them resolve the issue.

I haven’t received my deposit bonus. What should I do?

Usually there are several reasons why players haven’t received their bonus. We will list some of the most common reasons:

  • Players who claim the welcome package for the second time on the same account are not able to receive a bonus.
  • Players who claim the bonus for the second time with an account that has already received a bonus, for instance an account with the same IP address, email address, deposit method, just to name some.
  • Players who deposit less money than the minimum amount specified will not receive the deposit bonus.
  • Players who have disabled the ability to participate in promotions in their account setting will not receive a deposit bonus.
  • Players who reside in a country which residents are not allowed to participate in casino promotions.

What documents do I need to send to verify my identity?

Players need to go through the verification process before they can request for a withdrawal of their winnings. To verify ones identity, a player needs to send copies of legal documents.

What is the RTP of slots?

Each slot has a unique return-to-player which is set by the software provider. Players who want to check the RTP of a specific slot can do that on the provider’s website.

How much does it take for a casino to process a withdrawal?

At National Casino, all withdrawals are processed as soon as possible. Once the player requests for a withdrawal, the casino will process the withdrawal within 24 hours. Players who use e-wallets for withdrawals may receive their winnings almost instantly while other payment methods can take between 3 and 5 business days.

What payment options are available at National Casino?

National Casino has added many different payment options players can use for both withdrawals and deposits. What players need to keep in mind is that not all payment solutions are available in every country. The best thing to do here is to head to the Cashier and Click on the Deposit section. Here they can find all the payment options that are available in their country of residence.

What does the word ‘wager’ mean?

A wager is the number of times a player has to play through an entire amount of their bonus money before they can withdraw it. Usually, bonuses come with wagering requirements that players have to meet before they can request for a withdrawal.

What should I do if my deposit is unsuccessful?

Players who can’t add money to their account need to check some of the following things:

  • Players should double-check their payment information. Make sure that the payment information they have provided are correct and see whether the reason why the payment was unsuccessful was a minor typo.
  • Players can try a different payment method if they are certain that they have entered correct details before but didn’t make a payment.

If none of this work, the best thing to do here is to contact Customer Support and they will look into the issue.

How long does it take for an account to get verified?

Once players send all the necessary documents their account should be verified within 72 hours. If players haven’t received a notification within a few days from the casino, they should contact Customer Support. In some cases, the casino may ask for additional documents to complete the verification.

What is the minimum bet in slots?

The minimum bet for each video slot game is different. The best way to check is to open the game of choice and see what the minimum and the maximum bet is allowed.

Total score9.1
Pros
+ Best player dashboard
+ Clean design
+ Multi lingual casino

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