20bet Live Casino Review - Account

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Account

To play for real money at 20Bet Casino, players need to create an account first. This is a simple procedure and players will be done very fast. To register for an account, players can click on the Signup button that can be found at the top right corner and fill in all the necessary information.

20Bet Casino allows players to create an account in just 3 simple steps. Once they click on the Signup button they need to fill in the fields with personal details. In the first step, they have to enter their country, email, and password. The second step requires players to enter their currency, name, surname, and date of birth. And, in the third step, they need to enter their street and number, postcode, city, and telephone number. Before players submit their details they can choose the welcome bonus. There are three options available here where players can choose a welcome bonus on sports, on the casino, or continue without a bonus.

Account Verification

Players can create a new account and play for real money without having to verify their account. Once a player requests a withdrawal they will have to send copies of legal documents to verify their identity.

Verification has become an important part of online casinos and there are several reasons why this is an important step but the main one is that of security.

Age Verification

Players who are under the age of 18 are not allowed to gamble at 20Bet Casino and withdraw any winnings. This is one of the reasons why players need to send a copy of their ID or passport to prove that they are of legal age to gamble. Players who fail to verify their identity are risking having their account suspended.

Regulatory Authorities and the KYC process

20Bet Casino is regulated by the UK Gambling Commission which imposes strict requirements on gaming operators to ensure player safety. Thus, the KYC process is very important here, and this is an acronym for 'know your customer' and the main reason for it is to prevent online casinos from being used for purposes of anti-money laundering.

Players don’t have to send their documents, and if they don’t then their account will be frozen and they will not be able to withdraw any winnings.

20Bet Casino would want each player to confirm their age, identity, and residence. Players can confirm their age and identity by sending a copy of an ID Card, Passport, or Drivers License, both front, and back. And, as proof of residence, players need to send a copy of a recent utility bill, not older than 3 months.

The casino may request a copy of the player's debit or credit card used to deposit and withdraw funds. Players need to keep in mind that they can withdraw funds back to the same card or e-wallet they used to deposit in the first place.

High rollers may be required to send a copy of their bank statement which indicates where their source of funds comes from. This is also done as part of the Responsible Gaming program, to make sure that the player can afford to stake such large amounts.

Another important reason why a casino may ask for a bank statement is the risk of money laundering. Some players may try to stake money obtained from criminal or illegal activity and turn them into legitimate winnings.

We are aware that document verification might be time-consuming, but in the end, it means that the casino is doing its best to comply with strict safety standards to make sure that every player has a safe gaming experience.

How to Log In

Players need to enter their username and password every time they want to log in to their account and play games. We advise players to always sign out of their account when they are done playing, especially if they share their computer with someone else.

How to Unlock an Account

Accounts can be blocked for many different reasons. If that happens to a player, the first thing they have to do is not panic. It is normal to experience account handling issues, but that doesn’t mean that said account will remain locked forever.

We will go over some of the main reasons why one account is blocked and how to solve it:

  • Failed login attempts – players who enter wrong details too many times will have their account blocked. This may come as a surprise to some, but it is one of the main reasons why one account is blocked.
  • Verification issues – players who fail to send copies of their legal documents to have their account verified will have their account suspended or blocked.
  • Violation of terms and conditions – players who violate the terms and conditions will have their account blocked. For that reason, it is very important to read and understand the terms and conditions before they decide to play for real money.
  • Duplicate account – players are allowed to have only one account at 20Bet Casino. Anyone who creates multiple accounts to take advantage of different bonuses is risking having all their accounts blocked.
  • Wrong information – players who try to create an account using someone else’s details will fail the verification procedure and thus, have their account blocked.
  • Underage gambling – players who are of legal age to gamble can open an account and play for real money. Minors are not allowed to play at 20Bet Casino, and they will have their account blocked.

These are some of the most common reasons why one account is blocked. The best thing a player can do if they experience an issue is to contact customer support and they will look into the problem and help find a solution. Players can contact Customer Support via the Live Chat feature or they can send an email.

Customer Support will look into the issue and they should be able to tell why the account has been blocked. If it is something simple like entering the wrong login details, they will send an email to reset the account information.

If it happens to be a verification issue, once a player sends the necessary documents, they will have their account unlocked again.

Anyhow, it is not possible to have one account unlocked, especially if a player is in breach of terms and conditions.

How to Close an Account

Players who want to close their accounts for whatever reason can easily do that. This is a simple process, and 20Bet Casino provides an easy way to terminate an account.

In some cases, 20Bet Casino reserves the right to terminate an account if a player breaches terms and conditions or if they are found to be engaging in any form of cheating or illegal activity. If this happens, a player is risking losing any remaining funds and they can't reopen it again.

We will take a close look at how a player can close an account and some other options that might be a better solution if they want to play again in the future.

Voluntary account closure – players who don’t want to gamble anymore or they are dealing with gambling addiction can voluntarily close their account. This can be easily done by contacting customer support. The casino will allow players to withdraw any remaining funds in their accounts. Players, who close their account temporarily, will have the opportunity to open the account again.

Termination by casino – if a player is in breach of terms and conditions, is risking having their account closed. It comes without saying that players have to follow certain rules at all times. When players sign up for an account they will find that the casino states the terms for account closure clearly and players are required to follow these rules.

Players who want to take a break from gambling have many different options they can take into consideration. Permanently closing an account is not the only option here at 20Bet Casino.

One solution is the self-exclusion option which will allow players to disable their account for a certain period. Players can choose how long they want to have their account to be inactive and during this time they will not be able to make deposits and play for real money.

Total score7.8
Pros
+ 96%+ Payout on Top Sports
+ Fast Customer Service
+ Sports Betting Casino

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